Terms/Shipping/Returns

Our 'free' postage includes delivery anywhere in Mainland UK. 

Please contact us for details before placing your order if you live in any 'premium' areas as they may carry a surchage.

 

We use both couriers and  pallet delivery for larger items. Please let us know if you request a 2 man service as this can be available for selected items.  

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For larger, heavier and far more substantial items we use a pallet courier as they can ensure a much safer journey in transit.

Please only discard of the packaging once you are completely happy with the item.
Returns and collections can only go ahead if the item is securely packaged in the original box and packing. Without this, damages cannot be claimed for and returns cannot be accepted.

 

Both couriers we use fully cover against any damages in transit - we package our items so well, damages are very rare!

Please open your packages very carefully and check your item within 48 hours and report any damage with photo evidence. We advise you do not demolish any packaging in the process.

14 Day Return Policy

We will be resposible for postage for any damaged returns . If returned due to change of mind then return postage will be buyers responsibilty.

 

As we are an online retailer we can not take responsibility for charges to return unwanted items. (damaged items are an exception and need to reported within 3 days of delivery)

Returns

In the advent your item has been received with damage please email pictures of damage within 3 working days.  All item being returned must be returned in the original packing. All items that are being returned because you have changed your mind  must be returned within 14 days. the return postage costs will be your own responsibility.